Shipping policy

At BabyEase, we're committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below for information about processing times, delivery estimates, and shipping responsibilities.

Order Processing

All orders are processed within 1–3 business days after payment has been received.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

  • Australia: 5–12 business days
  • New Zealand: 6–14 business days
  • United States: 6–15 business days
  • Canada: 7–16 business days
  • United Kingdom: 6–15 business days
  • Europe: 7–18 business days
  • Rest of the World: 8–20 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, weather conditions, and local courier services.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, BabyEase may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available).

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Delayed Deliveries

While we do our best to ensure timely delivery, BabyEase cannot guarantee delivery dates.

Delays may occur due to:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Peak holiday periods
  • Other circumstances beyond our control

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

BabyEase is not responsible for delays or lost parcels resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your address, please contact us as soon as possible. We'll do our best to update your order before it is dispatched.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us at:

📧 babyeasecontact@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Photos of any damaged items or packaging (if applicable)

We'll work with the shipping carrier to resolve the issue and provide an appropriate solution.

Delivery Responsibility

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

While we will always assist in resolving delivery issues, BabyEase is not responsible for delays caused by the courier, customs authorities, or events beyond our reasonable control.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

BabyEase Support
📧 babyeasecontact@gmail.com

We're here to help and aim to respond to all enquiries as quickly as possible.